Privacy Policy

Effective Date: 02/10/2025
Last Updated: 02/10/2025

Welcome to Medvily! Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use Medvily, a marketplace offering on-demand services to medical professionals. By using our platform, you agree to the practices described in this policy.

1. Information We Collect

We collect different types of information to provide and improve our services, including:

a. Information You Provide

  • Account Registration: Name, email, phone number, address, professional credentials, and payment details.
  • Profile Information: Bio, education, certifications, and expertise if you are a Service Provider.
  • Transaction Details: Services booked, completed transactions, and payment records.
  • Communication Data: Messages, reviews, and interactions with our support team.

b. Automatically Collected Information

  • Device Information: IP address, browser type, operating system, and device identifiers.
  • Usage Data: Pages visited, time spent on the platform, interactions with services.
  • Cookies and Tracking Technologies: We use cookies, web beacons, and analytics tools to enhance your experience.

c. Information from Third Parties

  • Identity Verification: If required, we may collect data from third-party verification providers.
  • Payment Processors: Information related to payments and withdrawals.
  • Social Media: If you link your Medvily account to social platforms, we may receive profile information.

2. How We Use Your Information

We use your information for the following purposes:

  • To provide and manage our marketplace services.
  • To verify Service Provider credentials and ensure service quality.
  • To process transactions, including payments and withdrawals.
  • To improve and personalize user experience.
  • To communicate updates, offers, and promotional content.
  • To prevent fraud, security breaches, and unauthorized access.
  • To comply with legal obligations and resolve disputes.

3. How We Share Your Information

We do not sell your personal data. However, we may share information with:

  • Service Providers & Clients: Necessary details to facilitate transactions and communication.
  • Payment Processors: To process payments and ensure compliance with financial regulations.
  • Third-Party Service Providers: Hosting, analytics, customer support, and marketing services.
  • Legal Authorities: When required to comply with legal obligations, court orders, or government requests.
  • Business Transfers: In case of a merger, acquisition, or sale of company assets.

4. Cookies and Tracking Technologies

We use cookies to:

  • Remember your preferences and settings.
  • Enhance platform security.
  • Analyze usage patterns and improve services.
  • Deliver relevant advertisements.

You can manage cookie preferences in your browser settings, but disabling cookies may affect functionality.

5. Data Security

We implement industry-standard security measures to protect your data, including:

  • Encryption of sensitive data.
  • Secure payment processing.
  • Access controls and authentication measures.
  • Regular security audits and monitoring.

While we strive to protect your information, no system is 100% secure. Users should also take precautions, such as using strong passwords and safeguarding their accounts.

6. Your Privacy Rights

Depending on your location, you may have rights such as:

  • Access & Correction: Request access to or correction of your personal data.
  • Data Portability: Receive a copy of your information in a structured format.
  • Opt-Out of Marketing: Unsubscribe from promotional communications.
  • Delete Account & Data: Request deletion of your personal data, subject to legal and operational requirements.
  • Restrict Processing: Limit how we use certain data.

To exercise your rights, contact us at [Insert Contact Email]. We may require identity verification before processing requests.

7. Children’s Privacy

Medvily is not intended for individuals under 18 years old. We do not knowingly collect data from minors. If we become aware of such data collection, we will take steps to delete it.

8. Third-Party Links

Medvily may contain links to third-party websites. We are not responsible for their privacy practices. Users should review the privacy policies of external sites before providing personal data.

9. Data Retention

We retain your data as long as necessary for business, legal, and security purposes. Account-related data may be kept even after deletion requests if required by law or to resolve disputes.

10. International Data Transfers

If you are accessing Medvily from outside the United States, your data may be transferred to and processed in the U.S. By using our services, you consent to such transfers.

11. Changes to This Privacy Policy

We may update this policy periodically. Significant changes will be notified through email or platform alerts. Continued use of Medvily after updates indicates acceptance of the revised policy.

12. Contact Information

For privacy-related inquiries, contact us at:
contact@medvily.com By using Medvily, you acknowledge that you have read, understood, and agree to this Privacy Policy.